Last night I took my wife and our two young grandchildren to
Applebee’s. It went great — our 4 and 2 year old charges were
more decorous than half the patrons.
But I digress. Here’s what caught my attention: Applebee’s
is testing a new ordering policy — using the technology that is
rapidly becoming prominent in fast food restaurants. Every
table had an online electronic tablet, with the menu, ordering and
payment process built in. One can place the order and have
the busboy bring your food.
For now, one can still use a waiter for service, but obviously
the plan is to reduce or eliminate that service. That makes
PARTICULARLY good sense in California, which is rapidly becoming
the home of the $15 minimum wage. Moreover, California is
one of only 7 states that requires “tip” employees to be paid a
FULL minimum wage IN ADDITION TO all tips collected. That can
make a meal too pricey — reducing the number of times patrons
choose to dine out.
Because of the hectic nature of two tykes seeking guidance in
meal selection, we opted to use the waitress — much to her delight.
I had a nice salad as my… Read More